PickleJar Privacy Policy

PickleJar is a platform where Fans can support and engage with Artists. This Privacy Policy (this “Policy”) applies to Fans, Artists, and all users of our platform and is part of our Terms of Use.

PickleJar is a global company. By using our platform, you agree that the personal information you provide directly to us or that we collect through your use of the platform may be transferred to and stored in the United States and handled as described in this Policy.

Information You Provide Through Your Account

You provide this information through text fields, such as your name, payment information, and benefits. The information we collect differs depending on if you make an account, become a Fan, or become an Artist.

·         First and Last Name

·         Email Address

·         Username

·         Password

·         State and Country of Residence

You also have the option to add more information to your public profile, such as a location, social media links, and an about section, which we store, along with any comments or messages you submit on PickleJar.

Fans

A Fan joins PickleJar’s platform to support an Artist’s content. As a Fan, you must provide your payment information to our payment processor, Stripe. You can see the privacy policy for Stripe here. At this time, PickleJar does not receive your whole card number. Stripe provides us with a token representing your account, your card’s expiration date, card type, and the last four digits of your card number. If you are required to provide your name and email address to Stripe, then they also provide us with that information.

We collect and process information about the Artists you support, the level at which you support them, what benefits you receive, and how often you support them.

Artists

An Artist is someone who creates and provides content for their Fans through PickleJar’s platform. To become an Artist, you must create a profile that describes what you are creating. To receive payouts, you have to create an account with Stripe. We may also require your bank account information to process payouts. You must also provide us with additional information for tax purposes. Depending on your location, you may have to fill out a form with some combination of your:

·         First and Last Name

·         Address

·         Social Security Number or Employer Identification Number

·         Country of Citizenship

·         Foreign Tax Identification Number

·         Date of Birth

·         Your Nonprofit Registration Number, if you are a nonprofit business

·         Bank Account Information for Payouts

·         Phone Number

Additional Information We Collect

Automatically Collected Information

We collect information automatically as you navigate the site or through our third-party analytics providers. We may store usage information such as the device you use to access PickleJar, your operating system, browser type, IP address, device ID, the pages you visit or request, links clicked, referring sites, user interactions, and search terms. We also derive your location from your self-disclosed country, IP address, and payment card.

User Surveys

From time to time, we may solicit your participation in user surveys. We may ask you for demographic information, including information related to your gender, ethnicity, race, age, sexual orientation, earnings, and accessibility, to understand better and serve our user base, which you may elect to share or not. We collect such information to ensure we provide fair and equal access to our services and to showcase Artists to Fans for greater discoverability. To the extent that you participate, we will store your survey responses.

Event Information

At live and online events, we may request information from you. This is done to better tailor the event experience to those in attendance. This information may include your name, email address, payment details, mobile phone number and QR code, demographic data, social media and other online accounts you maintain, details around the types of works you create, and survey or feedback responses.

Blogs

We may collect and store your email address, comments, and profile information from our blog sites to better understand your interests and improve our services to you.

Information Collected by Third Parties

Cookies

We use Cookies on our website that collect information to allow us and third parties to understand your use of PickleJar. Please see our cookie policy for more details on our use of cookies on PickleJar.

Social Media Features and Widgets

We use social media features, including the Facebook Like button and widgets like the Share button or similar interactive mini-programs that run on PickleJar. If you provide your social media information to us, we may use it to interact with you on these social networks. These features may collect your IP address and other personal data, including which page you are visiting on our site, and may set a cookie to enable the feature to function correctly. Social media features and widgets are hosted by a third party or hosted directly on PickleJar. The company’s privacy policy governs your interactions with these features. For more information on the technologies used by these social networks, please refer to their specific privacy notices. We have provided links to the most used social networks below for easy reference:

·         Facebook: https://www.facebook.com/about/privacy/

·         Twitter: https://twitter.com/privacy

·         YouTube: https://policies.google.com/privacy

·         Instagram: https://help.instagram.com/155833707900388

·         Twitch: https://www.twitch.tv/p/legal/privacy-notice/

How We Use Your Information

We process your information to:

·         verify your identity to comply with US federal, state, and international laws

·         allow you to sign in to your account

·         allow you to support an Artist on PickleJar

·         process payments and payouts

·         send merchandise to your shipping address

·         send you emails relevant to your usage, as controlled by your email preferences

·         reply to your questions

·         provide you with existing and enhanced services related to your PickleJar account

·         promote your PickleJar account for greater discoverability

·         spotlight and celebrate Artists

·         market PickleJar products and services to you or to audiences similar to you based on your networks and common factors that others have with you unless you opt-out, as controlled by your email preferences

·         understand how you use the service and create better tools for Artists to serve Fans

·         conduct research and development to improve PickleJar and develop future products

·         prevent fraud and abuse on PickleJar

·         provide you with reasonable accommodation, if you notify us of a disability

Information We Share with Artists

By becoming a Fan of an Artist, you agree to have the following information shared with that Artist:

·         your name and email address, and other profile information you’ve provided

·         any messages you send Artists through PickleJar

·         your physical address, city, state, and country

·         your phone number, when you signed up to support an Artist who engages with you via text messages, when you are receiving a benefit that requires shipping, or when you have signed up for event notifications via text

·         all information about your pledge, including amount and start date, but not your complete payment card information

·         some aggregated and anonymized data about how you use PickleJar that cannot be linked back to you or any individual user

Artists agree to the terms of our Data Processing Agreement (DPA) from the moment a PickleJar account is created. The DPA is called the Artist Privacy Promise. The Artist Privacy Promise is an Artist’s promise to protect the privacy of their Fans during and beyond their PickleJar relationship.

Information We Share with Third Parties

We never sell your information to third parties. We will only share data with third parties, other than with Artists, under the following circumstances:

·         with your consent, to Artists’ service providers to deliver benefits, such as shipping packages to you. It would be best to read these service providers’ privacy policies to see how they use and share your data.

·         with our service providers, who are companies that are contractually engaged with us to provide us with services, such as order fulfillment, email management, analyzing data trends, credit card processing, multi-currency settlement solutions, increasing our brand awareness and user engagement with marketing initiatives, and fraud detection and prevention. These companies may have access to your data to perform their services and are obligated by contract to safeguard any of your data they receive from us to the same extent that PickleJar protects it.

·         to protect the security or integrity of PickleJar, and to protect the rights, property, or safety of PickleJar, its employees, users, or others, if we believe that disclosure is reasonably necessary to comply with a law, regulation, or other valid legal processes (e.g., subpoenas or warrants served on PickleJar). If we release your data, we will do our best to promptly provide you with notice by email unless we are prohibited by law.

·         in connection with the sale, merger, bankruptcy, sale of assets, or reorganization of the Company. We will notify you if a different company receives your data. The promises in this Policy apply to any data transferred to a new entity.

Information PickleJar Collects from Third-Party Apps

When you create a PickleJar account, you can elect to connect your social account(s) (e.g., Twitter, Facebook, Google, YouTube, Twitch) with PickleJar, and we will collect and store some social information from those platforms, such as:

·         follower or subscriber counts

·         post or upload counts

·         view, like, and comment counts

This social information allows us to provide you with a better PickleJar experience and helps guide the future development of PickleJar. We use this data to:

·         help Artists and Fans find each other on PickleJar

·         assess how to make Artists more successful on PickleJar

·         analyze and describe our business

Information We Share with the Public

The following information is publicly accessible:

·         your profile, and your social media links and location if you add that information

·         by default, the Artists you support are publicly displayed. If you flag your account as private, we will not show the Artists you support

·         any posts likes, or comments you make

·         your aggregated or anonymized usage data in blog posts, press releases, or other ways to share information about PickleJar’s usage. Aggregated or anonymized data cannot be linked back to any individual PickleJar user

·         monthly pledge value and goals that Artists choose to make public

·         number of Fans

Your Preferences and Rights over Data

Choosing Your Preferences

The Settings link is located by clicking on your avatar or profile at the top right of your screen after logging into your PickleJar account. Settings let you see your account preferences. You can see and adjust your settings by viewing your preferences and, if you wish, by changing your selections.

Marketing Activities

By agreeing to our terms of use, you expressly agree that PickleJar may:

·         provide information about your service, service enhancements, or new PickleJar products while on our website or using our apps.

·         send messages regarding your existing service or enhancements related to your current service when you are off our platform via email or text if you have signed up for a service or event notification using text messages.

·         send you messages related to services we provide that are separate from your existing service via email, from which you may opt-out.

·         market PickleJar to you and audiences similar to you based on your networks and common factors that others have with you unless you opt-out.

·         send you marketing emails or texts if you don’t have a PickleJar account but have consented to receive such messages, from which you may opt out.

·         ask for demographic information to spotlight and celebrate Artists.

·         promote your account for greater discoverability.

·         ship physical items to you via mail as a promotional activity.

Opting out of Marketing

You may object to using your data for marketing purposes at any time, free of charge, when we collect your personal information and in every marketing communication. By opting out here, you may also object to using your data for marketing upon creating your account or anytime after that.

Opting out will stop marketing emails. Please allow up to thirty (30) days for your opt-out request to be processed.  If you have an account with PickleJar, you will continue receiving service-related emails and texts if you have opted in to receive texts. You will also continue receiving service-related benefits shipments to the designated delivery address.

Without your consent, we will never sell your information to third parties for marketing purposes.

Accessing, Updating, or Exporting the Information in Your Account

You can access and update certain information associated with your account on the settings pages.

Turning off Mobile Notifications

If you download the PickleJar App, you may receive notifications on your mobile device. These can be disabled in the App settings.

Verification of Requests

Users maintain password-protected accounts with PickleJar. If you submit a request to exercise your privacy rights, you will be asked to verify the request by logging into your PickleJar account.

If we are unable to verify your request, then for your protection, we reserve the right to deny the request.

Exercising Your Data Rights

You can exercise rights over your data on PickleJar in the following ways:

·         Access, review, modify, and update your data by logging into your account at PickleJar and entering your account settings.

·         View our privacy policy on this page.

·         deleting a previously-disabled account by emailing PickleJar at [email protected].

·         Opt out of marketing by entering your email address at this.

·         going to FAQ support online for data-related issues or calling the Company’s U.S. toll-free phone number at +1 (888) 972-7553.

If you cannot log into your account and recover your account with a password reset to lodge your privacy request, then you may reach out to [email protected]. We reserve the right to decline your access to or recover your account at our discretion to prevent an unauthorized takeover.

Account Holders with Disabilities

PickleJar is committed to accessibility for its account holders with disabilities. If you have difficulty accessing your account, please email us at [email protected] for assistance.

Contacting our Data Protection Officers

If you have privacy concerns or questions, contact our US Data Protection Officer (DPO) at [email protected].

You may also mail a letter to the DPO with your questions. For U.S.-based users, mail to PickleJar Privacy Team, 2 Riverway, Suite 1750, Houston, TX, 77056

Establishing an Authorized Agent

You may designate an authorized agent to request on your behalf. To select an authorized agent to request on your behalf, you must provide a valid power of attorney, the requester’s valid government ID, and the authorized agent’s valid government ID. Please get in touch with [email protected] with your request. To protect your information from account takeover, we may decline access to or recover your account at our discretion.

Prohibition against Discrimination

We do not discriminate against users who exercise their privacy rights.

Our Data Retention Period

We retain your account information for ten years after your account is last active unless you delete it or request us to delete it. We may continue to retain some knowledge, even after you delete your account if we are required to do so to comply with various laws.

Security

The security of your personal information is important to us, and we follow industry standards to protect it. You can learn more on the Security Policy page.

Children

PickleJar is not directed at children under 13 who may not create an account or otherwise use PickleJar.

Changes

We may sometimes make changes to this Policy. Suppose we make material changes that adversely affect your rights under this Policy. In that case, we will inform you by posting an announcement on the site or emailing you in advance of the changes coming into effect. Continuing to use PickleJar after a change to this Policy means you accept the new policy. If you have any questions, please email [email protected].

Effective immediately for existing users and users joining PickleJar on or after June 11, 2022.